ORDERING
If you would like to place an order with us, you may call (360) 222-0336 or email jandellyn@winfielddesigns.net
Another option is to use this site to purchase and complete the checkout to have it shipped or visit our etsy site at www.metalgardenart.etsy.com If you are would like to pick it up at one of our art events or at our studio, please email or phone your order to us.
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SHIPPING
Normal time frame for a special order is up to 6 weeks. Stock items (non custom) is around 3-4 weeks, sometimes sooner. Please note what date you NEED IT BY during checkout if you have a deadline in mind. We usually ship priority mail for normal size items, and fedex ground for larger items.
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RETURN POLICY
If an item is defective in shipment, you must notify us within 5 business days of receiving the item. We will not automatically insure the items we send, it is optional to the purchaser. We are not responsible for an item that is lost or damaged in shipment if it is not insured.
If any item is returned, we will issue a merchandise only credit for the amount of the merchandise minus any shipping and handling charges paid. We do not do cash/credit card refunds. This must be done within 60 days of the date of purchase.
If an item is ordered and it is a "custom" order, our policy is as follows:
Orders $0-$99 Paid in full at the time of the order.
Orders $100 - $500 50% down (non-refundable) balance paid on delivery or shipment date.
Orders $501 + 50% down (of which 25% is non refundable) 25% when items go to powdercoating (if applicable) balance on delivery
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Thanks you for shopping with us! We look forward to doing business with you!
The Wards
Johnathan, Jandellyn
Matthew, Tamsin, and little Mariah
If you would like to place an order with us, you may call (360) 222-0336 or email jandellyn@winfielddesigns.net
Another option is to use this site to purchase and complete the checkout to have it shipped or visit our etsy site at www.metalgardenart.etsy.com If you are would like to pick it up at one of our art events or at our studio, please email or phone your order to us.
*****************************************************************************************************
SHIPPING
Normal time frame for a special order is up to 6 weeks. Stock items (non custom) is around 3-4 weeks, sometimes sooner. Please note what date you NEED IT BY during checkout if you have a deadline in mind. We usually ship priority mail for normal size items, and fedex ground for larger items.
*****************************************************************************************************
RETURN POLICY
If an item is defective in shipment, you must notify us within 5 business days of receiving the item. We will not automatically insure the items we send, it is optional to the purchaser. We are not responsible for an item that is lost or damaged in shipment if it is not insured.
If any item is returned, we will issue a merchandise only credit for the amount of the merchandise minus any shipping and handling charges paid. We do not do cash/credit card refunds. This must be done within 60 days of the date of purchase.
If an item is ordered and it is a "custom" order, our policy is as follows:
Orders $0-$99 Paid in full at the time of the order.
Orders $100 - $500 50% down (non-refundable) balance paid on delivery or shipment date.
Orders $501 + 50% down (of which 25% is non refundable) 25% when items go to powdercoating (if applicable) balance on delivery
*****************************************************************************************************
Thanks you for shopping with us! We look forward to doing business with you!
The Wards
Johnathan, Jandellyn
Matthew, Tamsin, and little Mariah